Terms & Conditions

1. About these terms

These Terms & Conditions ("Terms") form a binding agreement between you ("you", "the client") and Best Energy Advisor ("we", "us", "our"), whose registered office is at 16192 Coastal Highway, Lewes, Delaware 19958, United States. By browsing this website, submitting an enquiry, or engaging us for advisory services, you accept these Terms. If you do not accept them, please do not use this website or our services.

Where a written engagement letter, proposal or statement of work has been signed or accepted in writing by both parties, that document takes precedence over these Terms to the extent of any conflict.

2. About us — advisory only

Best Energy Advisor is an independent energy advisory and consulting company. Our business is analysis, modelling, planning, benchmarking and guidance. We are expressly not:

• a utility, transmission or distribution company, or any energy supplier, retailer, reseller or aggregator;
• a broker, dealer or agent that arranges, negotiates or executes the purchase or sale of energy or energy products on your behalf;
• an installer, contractor, engineering firm, manufacturer or vendor of solar panels, batteries, generators, HVAC, lighting or any other equipment;
• an "independent energy company" in the sense of owning, generating, trading, storing, transmitting, distributing or delivering energy;
• affiliated with, endorsed by, sponsored by or acting on behalf of any utility, supplier, manufacturer or contractor.

We do not accept commissions, referral fees, rebates, mark-ups or any other remuneration from suppliers, brokers, installers, manufacturers or third-party vendors in connection with our recommendations. Our only compensation is the professional fee agreed with you in writing. Any recommendation we make is based solely on our analysis of the information available to us at the time.

3. Scope of services

Our services may include, depending on the engagement: energy audits and assessments, utility bill and consumption data analysis, tariff and rate advisory, procurement support (as an advisor to the buyer only), renewable and storage feasibility review, energy and carbon reporting support, and related training or guidance. The specific deliverables, timescales and assumptions of each engagement are described in the written scope agreed with you.

Advisory outputs are opinions and analyses, not engineering certifications, financial advice, legal advice, tax advice or regulated utility advice. Unless expressly stated in writing, no output is a substitute for a licensed professional, and any regulated design, inspection, installation or compliance activity must be performed by appropriately licensed third parties engaged by you.

4. No guarantee of savings or results

Energy consumption and cost depend on many factors outside our control, including weather, occupancy, operating practice, equipment condition, tariff changes, market prices, utility policy, network charges, taxes and the conduct of third parties. Accordingly:

• any savings, payback, consumption, emission-reduction or performance figure we provide, and any figure shown on this website, is an estimate or illustration based on stated assumptions — it is not a guarantee, warranty, promise or forecast of your actual result;
• we do not guarantee that any cost, error, refund, credit or billing correction can be obtained from a utility, supplier, landlord or authority;
• you are solely responsible for deciding whether to implement any recommendation and for the commercial outcome of doing so.

Where we present modelled figures, we will state the assumptions and the sensitivity of the outcome to those assumptions. You should satisfy yourself that those assumptions reflect your circumstances.

5. Fees, quotations and payment

Fees for engagements are agreed in writing before work begins and may be structured as a fixed project fee, a monthly retainer or a fee for a defined deliverable. Website content, indicative ranges and "free consultation" offers do not constitute a binding quotation. We may require a deposit or advance payment before commencing work. Invoices are payable within the period stated on the invoice. All fees are exclusive of applicable taxes, duties and third-party costs (such as data purchase, travel or external licences) unless expressly stated. We never charge a fee that is calculated as a percentage of any contract, purchase or saving obtained from a third party.

6. Your responsibilities

To deliver useful work we depend on you providing accurate, complete and timely information. You agree to:

• provide access to bills, meter and interval data, tariff or supply agreements, contracts and operational information relevant to the engagement;
• identify a point of contact authorised to make decisions and provide approvals;
• ensure you have the right to share any third-party documents or data you give us (for example landlord or utility records);
• review our outputs and satisfy yourself as to their suitability before acting on them;
• obtain your own independent legal, financial, engineering or tax advice before signing any contract or committing expenditure.

We are not responsible for delays, defects or inaccuracies arising from missing, late or incorrect information, restricted site or system access, or changes you make after the scope was agreed.

7. Data, documents and confidentiality

We treat your consumption data, billing information, contracts and pricing as commercially sensitive. We will use them only to deliver the agreed engagement and will not disclose them to suppliers, brokers, installers or other third parties without your instruction, except where required by law or where it is necessary to use a service provider (such as secure data storage or email delivery) under appropriate confidentiality obligations. Our handling of personal information is described in our Privacy Policy.

You retain ownership of the documents and data you provide. We may keep copies for the period reasonably necessary to deliver the engagement, to meet professional record-keeping obligations and to defend any claim.

8. Intellectual property

The content of this website — including text, layout, graphics, icons and code — is owned by or licensed to Best Energy Advisor and is protected by applicable intellectual property laws. You may not copy, republish, resell or distribute website content without our written permission.

On full payment of the agreed fees, you receive a perpetual, non-exclusive licence to use the deliverables we prepare for you (reports, models and templates) within your own organisation for the purposes set out in the engagement. Our underlying methodologies, tools, templates and know-how remain our property.

9. Third parties and external links

This website may link to third-party websites, maps, tariffs, utility portals or published data. Those links are provided for convenience only. We do not control, endorse or take responsibility for third-party content, availability, accuracy or practices. References to technologies, standards, utilities or suppliers are factual or illustrative and do not imply any affiliation, endorsement or partnership.

10. Limitation of liability

To the fullest extent permitted by law:

• our services are provided on a professional-advisory basis, and all implied warranties, representations and conditions not expressly stated in these Terms or an engagement letter are excluded;
• we are not liable for indirect, consequential, incidental, special, punitive or exemplary losses, nor for loss of profit, revenue, savings, production, data, goodwill or business opportunity, however arising;
• our total aggregate liability arising out of or in connection with an engagement is limited to the amount of professional fees actually paid by you to us for the specific engagement giving rise to the claim;
• nothing in these Terms limits liability that cannot lawfully be limited, including for fraud or fraudulent misrepresentation.

You acknowledge that you remain responsible for your own commercial decisions, for verifying any output before relying on it, and for the acts and omissions of any third party you engage.

11. Termination

Either party may terminate an engagement by written notice. If you terminate, you remain liable for fees for work performed and for non-cancellable third-party costs incurred up to the date of termination. If we terminate for a reason other than your material breach, we will refund any prepaid fees relating to work not yet performed. Clauses concerning confidentiality, intellectual property, liability and governing law survive termination.

12. Website use and acceptable conduct

You agree not to misuse this website — including attempting to gain unauthorised access, introducing malicious code, scraping content at scale, submitting false or abusive enquiries, or using the site in a way that breaches applicable law. We may suspend access where we reasonably consider misuse is occurring.

13. Privacy

Our Privacy Policy explains what personal information we collect through this website and our engagements, how we use it, how long we keep it and the rights available to you. It forms part of these Terms.

14. Changes to these terms

We may update these Terms from time to time to reflect changes in our services, technology or legal obligations. The "Last updated" date at the top of this page shows when they last changed. Changes apply from the date they are published; material changes will not apply retrospectively to an engagement already in progress unless required by law or agreed in writing.

15. Governing law and disputes

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules. The courts of Delaware have exclusive jurisdiction, unless a written engagement letter states otherwise. Before starting formal proceedings, both parties agree to attempt to resolve the matter in good faith through written notice and a discussion between senior representatives.

16. Contact us

Questions about these Terms, or requests relating to an engagement, can be sent to:

• Email: info@bestenergyadvisor.site
• Phone: 1-888-247-8182
• Post: Best Energy Advisor, 16192 Coastal Highway, Lewes, Delaware 19958, United States

This page is provided for transparency and does not constitute legal advice. You may wish to obtain independent legal review before relying on it for a specific commercial arrangement.